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View our Fees and Collection of Payment Policy here: Rainbow Bridge Fees and Collection of Payment Policy

 

Fees & Charges

  • Hourly rates range from $14.50 to $20.00. Please confirm your educator's rate before enrolment.
  • A $60 non-refundable enrolment fee applies per child (waived for children transferring with their educator).
  • A $60 annual registration fee is charged on the anniversary of enrolment
  • Fees are charged for all booked sessions from the nominated commencement date, as listed on your C4 or C11 agreement. Attendance outside booked sessions is charged additionally. 

 

CWA Agreements (C4 & C11)

  • Care arrangements are governed by the C4 Complying Written Arrangement or C11 Update between the parent and educator. The most recent form takes effect from the date listed, with only the completed sections superseding the prior agreement.
  • Permanent booking changes require two weeks' notice and must be submitted via a new C4 or C11.
 

Security Bond Deposit

  •  A bond of two to four weeks' fees is collected at enrolment, in line with the educator's C2 Statement of Fees. This is applied to the account upon ceasing care.

  • The accounts team will contact you after enrolment with bond payment details. Payment plan requests can be made in response to that correspondence. Please check your inbox and junk mail promptly.

  • Bond amounts may be revised periodically to reflect changes in schedule or fees.
 

Invoicing & Payments 

  •  Invoices are issued every second Thursday via Hubworks and collected by direct debit. Payments are drawn on Monday or Tuesday depending on your bank.
  • Direct debit requests are submitted by close of business Friday and cannot be amended once submitted. Please ensure sufficient funds are available.
  • If a direct debit is unsuccessful, payment must be made by the due date on the invoice to avoid a $40 administration fee. Where the accounts team must follow up, the $40 fee will be added to the next invoice.
  • A $0.75 transaction fee applies per bank payment; credit card fees are higher. Rejected transactions incur an additional ~$2.75 Hubworks fee. These charges are outside Rainbow Bridge FDC's control.
  • American Express is not accepted. All payments are via iPay direct debit unless otherwise agreed with the accounts team.
  • Families anticipating payment difficulties should contact the office before the invoice due date to arrange a payment plan. Failure to pay within 7 days may result in care being suspended.
  • Public holidays may delay payment processing; please plan accordingly.

(Rainbow Bridge FDC is not responsible for bank fees or Hubworks charges arising from unsuccessful direct debit attempts. All such charges are the sole responsibility of the family.)

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