Parent Handbook

Please note: Enrolments will only be processed once you have visited the educator you are enrolling with.

Part One of Enrolment:

The Educator will provide you with two forms -  

• C4 Parent Educator Service Childcare Contract Agreement

• C5 Permission Authority Form

Please complete, sign, and return ORIGINALS of both forms to your educator, ensuring the actual start and finish times of your intended childcare usage is filled in, and in alignment with your Educator’s minimum daily hours.  Commencement of Care Date is now a legal requirement to be completed.

Before you sign, please read your educator’s Statement of Fees.

When you return these forms to your educator, you must also provide:

• An up-to-date Immunisation History Statement (downloaded from MyGov via Medicare portal) For more information about immunisation requirements for enrolment in childcare, please click here for Qld or here for NSW

• A copy of your child’s Birth Certificate

• Any Medical Emergency Action Plans required for your child eg for anaphylaxis or asthma. 

**To expedite the process, email all documents to [email protected] and then return the originals to the educator on your first day**

Part Two of Enrolment:

Submit your enrolment form online. (Click the pink link for your state below)

• Please ensure you provide details in the Parent 1 section for the parent who is linked to the child in Centrelink’s database. It is not possible to swap Parent 1 with Parent 2 once Enrolment is submitted, and a new Enrolment would need to be created.

• Please complete ALL categories and sections to avoid a delay. Be sure to add at least one emergency contact, details of Parent 2, and details of your local doctor/medical centre. (These things are commonly missed.)

• Please tick the two boxes for medical authorisations (consent to a doctor being called, consent to an ambulance being called). We cannot enrol children in care without these two authorisations.

• Please authorise “pay by direct debit” and add your bank details (BSB and account number). Please note, there is a 75 cent charge per direct debit each time we process if using a bank account.

• If you wish to pay by credit card, please contact Marta on 0411 055 151 to give details over the phone. Please note, the processing fee for credit cards is higher than direct debit, dependent on who you bank with.

• Please note, there is a $60 per child yearly enrolment fee to cover administration costs & maintaining your enrolment in the Hubworks CCMS portal.

Please choose the enrolment form for the correct STATE your Educator lives in.

This is crucial.

Finalising the Enrolment:

• Once we receive the enrolment form in Hubworks, we check it to ensure all required information is correctly provided. Our enrolment team member will be in touch if additional details required or any details need confirmation.

• We use the data from the enrolment form, together with the C4 Parent Educator Service contract, to process your enrolment.

• If you are linked with Centrelink, you will need to Confirm your child’s Enrolment Notice through your MyGov account. Our enrolment team member will contact you and advise you when your Enrolment is ready to be confirmed, or if any further action required.

• To remain compliant with Regulations and Laws, your child can only commence with the educator once we have ALL your required paperwork in the office, and we have emailed the educator your enrolment form and paper-based CWA (complying written arrangement) to be signed. The CWA is a legal agreement between you as the Parent, and Rainbow Bridge FDC as the Service provider.

• Should there be any issue with submitting your enrolment for Childcare Subsidy, we will ask for a copy of your Letter of Approval for Childcare Subsidy (CCS). You shall find this letter in your MyGov inbox. If your claim hasn’t been fully assessed, you will not have this letter yet.

• To authorise a nominee for your child please submit this form here.

More information on CCS Assessment available here.